Summary

I am currently doing job as a “IT Support & Help Desk Executive ” in “ECS (Ehsan Chapal Store)”. I am presently doing Master in Information Technology (MIT) from Virtual University and have done the graduation in Mass Communication (AIOU), MCPIT (Microsoft Certified Information Technology Professional) and CCNA (Cisco Certified Network Associate) from The Corvit Systems.

I am a hardworking and self-motivated person. I am committed to building my career in IT industry over last 6.5 years. I have dedicated myself solely towards developing my knowledge through diplomas and certification courses. I am also looking for gain valuable industry experience in this field. I am currently seeking for a technical position in a progressive and well as provide opportunities for professional growth.

Experience

Company Logo
IT Support and Helpdesk Executive
ECS
Sep 2018 - Present | Lahore, Pakistan

System
Installing and configuring branch server POS, T/O, AOS and Local system.
Talk staff or clients through a series of actions, either face-to-face or over the Phone, to help set up systems or resolve issues
Repairing computers hardware like internal and external issue.
Research and identify solutions to software and hardware issues
Perform hardware deployment on new project and head office.
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Ask customers targeted questions to quickly understand the root of the problem
Work continuously on a task until completion (or referral to third parties, if appropriate)
Conduct electrical safety checks on computer equipment.
Setting up accounts for new users.
Repairing and replacing equipment as necessary.
test and evaluate new technology
Possibly training more junior staff members.
Maintain the system hardware in / out documentation.
Manage the system inventory.
Create the handing and taking form.
Create SIS (Store issue Slip) for issue I.T items.
support the roll-out of new applications
Create moment form.
Create purchase request form.
Networking
Installation and configuration network router and switches.
Monitor ISP connections of Factory and head office
If any connection is down then I complaint to ISP.
Issue hardware from store and send or deploy on factory, branches and head office
Manage network rack.
Manage network cables
Manage network tagging
Cameras and NVR
Installation and configuration of IP Cameras and NVR
Identify the camera issues and provide solution.
Identity the NVR recording issues and provide solution.
Sending and receiving IP cameras and NVR.
Antivirus Software
Monitoring antivirus panel.
Create installation package for every type of client machines.
Help troubleshoot all issues on

Company Logo
IT Engineer
Ghani Group of Companies
Apr 2017 - Present | Lahore, Pakistan

• Responsible for all client & factory side issues, related to servers and installation of Network hardware and software’s.
• Configuration of DHCP, DNS, VPN, File Server, TMG, and security server.
• Configuration & Installation of Windows Operating System & Server Operating Systems and wireless Routers & Switches.
• Maintain of Database Server and Backup.
• Install and support Windows Desktops in a workgroup or Active Directory domain environments.
• Troubleshoot, diagnose and repair or replace computer and server hardware.
• Identify & solve the problems of hardware & software in the Network.
• Follow network security procedures for the purpose of changes for network users.
• Installation. Monitoring and operating CCTV cameras and other recording systems.
• I am also procuring the Computer & Network related hardware from the local market.

Company Logo
IT Engineer & Database Executive
Together Strategic & Development Consults
Jun 2015 - Mar 2017 | Lahore, Pakistan

• Install and support Windows Desktops in a workgroup or Active Directory domain environments.
• Configuration of DHCP, DNS, VPN, File Server and security server.
• Configuration & Installation of Windows Operating System & Server Operating Systems and wireless Routers & Switches.
• Maintain of Database Server and Backup.
• Troubleshoot, diagnose and repair or replace computer and server hardware.
• Identify & solve the problems of hardware & software in the Network.
• Follow network security procedures for the purpose of changes for network users.

Company Logo
Network Support Executive
Optimum Consulting
Jul 2013 - May 2015 | Lahore, Pakistan

• Install and support Windows Desktops in a workgroup or Active Directory domain environments.
• Configuration of DHCP, DNS, VPN, File Server and security server.
• Configuration & Installation of Windows Operating System & Server Operating Systems and wireless Routers & Switches
• Identify & solve the problems of hardware & software in the Network.

Company Logo
IT Professional & Accountant
Al Jannat School
May 2010 - Jun 2013 | Lahore, Pakistan

• Manage IT Lab Systems and Server.
• Working with spreadsheets, sales and purchase ledgers and journals.
• Calculating and checking to make sure payments, amounts and records are correct.
• Sorting out incoming and outgoing daily post and answering any queries.
• Managing petty cash transactions.
• Prepare and verify daily reports
• Reconcile bank accounts with institute statements
• Compile monthly reports
• Prepare monthly balance sheet schedules

Education

Virtual University of Pakistan
Masters, Masters in Science, Master in Information Technology (Currently Doing)‎
Information Technology
Percentage 75%
2020
Allama Iqbal Open University (AIOU)
Bachelors, Bachelors in Arts, Business Communication‎
Business Communication
Percentage 60%
2017

Skills

Expert Configuration DHCP, DNS, VPN, FTP,TMG
Intermediate Excellent English Communication
Intermediate MCSA
Intermediate MCSE
Intermediate Microsoft Outlook 365, GSuite.
Expert MS SQL Server,Microsoft Dynamic AX 2012,AOS,Microsoft Server 2012,
Expert Office 365
Intermediate Willing To Work In Third Shift

Languages

Intermediate English
Expert Urdu